Innso795209832

26 octobre 2021

Supply chain disruptions can happen anywhere, no matter the source, whether originating from the factory workforce, machinery failure, elevated demand, or breakdowns in transport logistics. For producers and customers, the result is the same—an undesirable impact on product availability, cost, or...

04 octobre 2021

Where does your organization stand on chat and messaging? Are you ready to move to more efficient, more accessible, better integrated modes of contact? Can you do it while lowering cost to serve, increasing customer satisfaction, and elevating agents’ sense of purpose and achievement? Creating a ...

27 juillet 2021

We are proud to announce that two of our executives have been promoted to new and senior roles within Sitel Group®.

15 juin 2021

Tens of thousands of users have their work made easier every day thanks to innso's customer service platform. Here we share a snapshot of two of them, based at Sitel's contact center in Rouen. Today, we’re taking you to northern France, where the coastal cathedral city of Rouen is entwined with t...

01 juin 2021

Within customer service organizations, back office is frequently the poor relation in terms of process efficiencies. Too often we find that tools are focused on functionality and not on performance. Yet performance is key to unleashing a new level of effectiveness across your Customer Service Ope...

12 mai 2021

For years we’ve been hearing customer service leaders talking about “end-to-end customer service” without really seeing a satisfactory level of practical application. Today, we can see a concrete example of this continuous relationship in action through innso’s leverage of the humble and omnipres...

29 avril 2021

To say that COVID-19 profoundly altered our working lives is a little like pushing on a door that's already wide open. This is especially true in the world of B2B, and even moreso in sales, where working practises are often heavily entrenched. Traditionally, the separation between sales and custo...

07 avril 2021

Of all the industries adapting to rapid change over the last year, perhaps most prominent has been the Retail sector. Its swift adjustment to digital, at-distance, and hybridized business models is a rapid acceleration of existing trends. These trends had been established by a decade's worth of t...

10 février 2021

So this is our New Brand Design! We’ve spent a good few months getting it just right, but sure, in many ways it’s No Big Deal – because we’re only doing what we’ve always done, something that could be right up your street. Here’s why: We’re the same people with the same values, people [...]

26 janvier 2021

We're grateful for the opportunities we've had, proud of what we've achieved, and looking forward to building an even better employee and customer experience in 2021 and beyond. Like many of our partners, clients, and perhaps much like you, we could not have predicted some of the challenges we fa...