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07 janvier 2019

Questions abound about how Artificial Intelligence (AI) will affect the future of work, particularly the need for human employees. For those of us involved in the business of HR Service Delivery, a closer-to-home question might be "How will AI impact the HR Service Center?"

30 septembre 2018

It Takes More Than One When it comes to software, it often takes multiple products to form a complete solution. That’s a big reason why software vendors form partnerships – to deliver a more complete solution that will more fully solve their customers’ problems. Workday Rising Innovation Exchange...

30 août 2018

Every HR Service Center wants more Tier Zero Resolution (TZR), right? The more often an employee can find answers from the HR Knowledge base, the less time HR will need to spend answering questions.  Less time spent answering questions is more time for strategic stuff. So, what’s the key to TZR? ...

23 avril 2018

If your job involves evaluating, buying or using HR Technology, Sierra Cedar would love to hear from you.  In fact, your industry would love to hear from you.   Because the more people like  you that respond to Sierra Cedar’s Annual HR Systems Survey, the more  data they’ll have from which to bui...

13 avril 2018

If there’s one thing I can’t stand, it’s waiting.  When I’m forced to wait, I feel like someone is stealing a part of my life that I’ll never get back.  And I suspect many of you or your customers may feel the same way. The purgatory of waiting can kill the customer experience. In 2012, [...]

31 mars 2018

The Center for WorkLife at the University of California Hastings College of the Law recently conducted a study titled  “Stable Scheduling increases productivity and sales.”  As the  title indicates, employees  produced more,  and sold more when they worked a stable schedule. But if you dig a litt...

30 janvier 2018

So, you’ve decided to stand up an HR Service Delivery solution with case management, HR knowledge base and a self-service portal.  But there’s one problem – you don’t have much content to put in the knowledge base. How can you build your knowledge base?  Where do you begin? You can purchase conte...

13 janvier 2018

Leapgen recently published a list of 10 Trends and Predictions for 2018.  You can download it here.  Trend #2 introduces a concept called “Frictionless Workforce Experience.”We’ve been hearing the “Employee Experience” for years, but Frictionless Workplace Experience (FWE) is probably not as fami...

08 janvier 2018

Before an employee can be engaged, they need to be satisfied with the core aspects of their job; satisfied enough to want to remain in the job. According to organizational psychologist Jan West, Phd, it’s important for a company to pay attention to both employee satisfaction and employee engageme...

29 décembre 2017

Last week’s post focused on the three elements of an exceptional employee experience:  It needs to be effective, easy and emotional.  “Effective and “easy” are more easily applied to a service event.  But “emotional?”  Not so much. How do you add emotion to the employee experience? The word “emot...