{"id":407,"date":"2021-11-03T15:14:00","date_gmt":"2021-11-03T14:14:00","guid":{"rendered":"http:\/\/breputatzt.cluster026.hosting.ovh.net\/blog\/?p=407"},"modified":"2024-09-03T15:40:07","modified_gmt":"2024-09-03T13:40:07","slug":"comment-obtenir-la-certification-iso-9001","status":"publish","type":"post","link":"https:\/\/b-reputation.com\/fr\/blog\/index.php\/2021\/11\/03\/comment-obtenir-la-certification-iso-9001\/","title":{"rendered":"Comment obtenir la certification ISO 9001 ?"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Temps de lecture\u00a0: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\n<p>Si, aujourd\u2019hui, plus d\u2019un million d\u2019organisations sont certifi\u00e9es ISO 9001:2015 dans le monde, c\u2019est parce que cette certification garantit la conformit\u00e9 des produits et services propos\u00e9s aux exigences des clients et de la r\u00e9glementation en vigueur. Reconnue au niveau international, elle \u00e9value l\u2019efficacit\u00e9 et la qualit\u00e9 du pilotage de l\u2019organisation. Pour vous accompagner dans ce processus, d\u2019une dur\u00e9e moyenne de dix mois, vous serez guid\u00e9 par un organisme certificateur, qui r\u00e9alisera diff\u00e9rents audits, et \u00e9paul\u00e9, si vous le souhaitez, par une agence de conseil en qualit\u00e9, avec qui vous \u00e9tablirez votre plan d\u2019action. Nous vous expliquons ici les \u00e9tapes d\u2019obtention de la certification ISO 9001.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Comment s\u2019y pr\u00e9parer ?<\/h4>\n\n\n\n<p>La norme ISO 9001 s\u2019adapte \u00e0 tout type d\u2019entreprise, quels que soient leur taille et leurs secteurs d\u2019activit\u00e9. Toutefois, il est important, dans un premier temps, de se fixer des objectifs et d\u2019\u00e9tablir le plan d\u2019action : quels sont les secteurs, les pratiques et les r\u00e9sultats \u00e0 am\u00e9liorer pour r\u00e9pondre aux exigences de la client\u00e8le et \u00e0 quelle \u00e9ch\u00e9ance ?<br>Pour les grandes organisations, il est \u00e9galement n\u00e9cessaire de d\u00e9limiter le p\u00e9rim\u00e8tre d\u2019action : quels sites ou types d\u2019activit\u00e9 cibler ? Pour entreprendre ce diagnostic initial, les agences de conseil en qualit\u00e9 sont l\u00e0 pour vous indiquer quelles pistes d\u2019am\u00e9lioration seraient pertinentes pour votre organisation. Outre l\u2019\u00e9laboration d\u2019outils de pilotage de la performance et de communication, elles vous aideront dans la formation d\u2019une \u00e9quipe interne, compos\u00e9e d\u2019un responsable qualit\u00e9 et de ses collaborateurs.<br>Le dernier point \u00e0 \u00e9tudier, c\u2019est le budget. En plus du devis de l\u2019obtention de la certification, il faut prendre en compte les co\u00fbts d\u2019accompagnement, par une agence de conseil, et de formation interne.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u00c0 qui s\u2019adresser ?<\/h4>\n\n\n\n<p>La certification vous sera d\u00e9livr\u00e9e par un organisme certificateur ISO 9001 que vous devrez choisir, accr\u00e9dit\u00e9 ou non. L\u2019accr\u00e9ditation d\u2019un tel organisme n\u2019est pas obligatoire, mais elle constitue un gage de qualit\u00e9 certain. Pour consulter la liste des organismes certificateurs accr\u00e9dit\u00e9s, il vous suffit de vous rendre sur le site du COFRAC, l\u2019organisme fran\u00e7ais d\u2019accr\u00e9ditation.<br>Le choix de l\u2019organisme d\u2019accr\u00e9ditation est une \u00e9tape importante, qui s\u2019effectue en fonction de votre secteur d\u2019activit\u00e9 mais aussi des devis propos\u00e9s par chacun d\u2019entre eux. Aussi, il est \u00e0 noter que certains organismes sont tr\u00e8s reconnus en France tandis que d\u2019autres le sont \u00e0 l\u2019international. Au-del\u00e0 de ces diff\u00e9rentes variables, il est conseill\u00e9 d\u2019opter pour un organisme de certification qui emploie la norme du CASCO (r\u00e9f\u00e9rentiel ISO\/IEC TS17021-3 :2017), le comit\u00e9 de l\u2019ISO qui \u00e9labore des normes sur l\u2019\u00e9valuation de la conformit\u00e9.<br>L\u2019organisme certificateur \u00e9tablira, avec vous, la dur\u00e9e de l\u2019audit, la planification des \u00e9tapes d\u2019audit ainsi que la constitution de l\u2019\u00e9quipe d\u2019audit, et vous pr\u00e9sentera son devis. L\u2019audit consiste \u00e0 analyser la congruence du syst\u00e8me de management aux exigences normatives, l\u00e9gales et \u00e0 celles des clients. Certains d\u2019entre eux proposent d\u2019ailleurs une \u00e9tape de pr\u00e9-audit facultative pour \u00e9valuer votre situation initiale par rapport \u00e0 ces imp\u00e9ratifs.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Et apr\u00e8s ?<\/h4>\n\n\n\n<p>Apr\u00e8s avoir analys\u00e9 les r\u00e9sultats de l\u2019audit, un comit\u00e9 de certification ad hoc sera charg\u00e9 de vous d\u00e9livrer le certificat. Pendant sa dur\u00e9e de validit\u00e9 de trois ans, il vous sera demand\u00e9 de r\u00e9aliser des audits internes r\u00e9guliers pour contr\u00f4ler la p\u00e9rennit\u00e9 de votre processus d\u2019am\u00e9lioration continue et de conduite du changement. Un audit de surveillance sera men\u00e9, chaque ann\u00e9e, par votre organisme certificateur pour attester du maintien des exigences. A la fin de ces trois ann\u00e9es, vous pouvez convenir avec votre organisme certificateur d\u2019un audit de renouvellement.<\/p>\n\n\n\n<p>Maintenant que vous connaissez le processus de certification, il ne vous reste plus qu\u2019\u00e0 choisir l\u2019organisme certificateur adapt\u00e9 pour votre entreprise et le plus en ad\u00e9quation avec votre secteur d\u2019activit\u00e9 gr\u00e2ce \u00e0 la liste \u00e9dit\u00e9e par le COFRAC afin que votre syst\u00e8me de management soit reconnu conforme \u00e0 la norme internationale ISO 9001 !<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Temps de lecture\u00a0: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>Si, aujourd\u2019hui, plus d\u2019un million d\u2019organisations sont certifi\u00e9es ISO 9001:2015 dans le monde, c\u2019est parce que cette certification garantit la conformit\u00e9 des produits et services propos\u00e9s aux exigences [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":408,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ub_ctt_via":"","_uag_custom_page_level_css":"","fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[34],"tags":[22,41],"class_list":["post-407","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conformite","tag-cadre-legal-reglementaire","tag-certifications-et-normes"],"featured_image_src":"https:\/\/pages.b-reputation.com\/wp-content\/uploads\/2024\/09\/comment-obtenir-la-certification-iso-9001.png","author_info":{"display_name":"Margaux Blanc","author_link":"https:\/\/b-reputation.com\/fr\/blog\/index.php\/author\/mblanc\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment obtenir 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