{"id":224,"date":"2022-11-21T14:35:00","date_gmt":"2022-11-21T13:35:00","guid":{"rendered":"http:\/\/breputatzt.cluster026.hosting.ovh.net\/blog\/?p=224"},"modified":"2024-05-21T14:47:06","modified_gmt":"2024-05-21T12:47:06","slug":"les-8-principes-fondamentaux-de-la-norme-iso-9001","status":"publish","type":"post","link":"https:\/\/b-reputation.com\/fr\/blog\/index.php\/2022\/11\/21\/les-8-principes-fondamentaux-de-la-norme-iso-9001\/","title":{"rendered":"Les 8 principes fondamentaux de la norme ISO 9001"},"content":{"rendered":"Temps de lecture\u00a0: <\/span> 2<\/span> minutes<\/span><\/span>\n

La norme ISO 9001 d\u00e9finit des exigences pour la mise en place d\u2019un syst\u00e8me de management de la qualit\u00e9 pour les organismes souhaitant am\u00e9liorer en permanence la satisfaction de leur client et fournir des produits et services conformes. Quels sont les\u00a0principes fondamentaux sur lesquels l\u2019ISO 9001 repose, que\u00a0les organismes certificateurs de la norme ISO 9001\u00a0\u00e9valuent ?<\/strong><\/p>\n\n\n\n

1. L\u2019orientation client<\/strong>
La norme ISO 9001 met au c\u0153ur des pr\u00e9occupations les exigences et la satisfaction client. Pour conserver et satisfaire leurs clients, les entreprises doivent ainsi r\u00e9pondre, par\u00a0leurs produits et leurs services, \u00e0 leurs attentes et exigences.<\/p>\n\n\n\n

2. L\u2019implication de la direction<\/strong>
L\u2019implication, l\u2019engagement et la prise de responsabilit\u00e9 de la direction d\u2019une entreprise sont des conditions\u00a0n\u00e9cessaires \u00e0 la certification ISO 9001. C\u2019est cette implication qui permet de d\u00e9finir des objectifs et une orientation commune \u00e0 l\u2019entreprise.<\/p>\n\n\n\n

3. L\u2019implication du personnel<\/strong>
L\u2019implication de la direction (point 2) ne va pas sans un engagement conjoint des employ\u00e9s (et autres parties prenantes) de l\u2019entreprise. Chacun doit se sentir concern\u00e9 et motiv\u00e9 par la r\u00e9ussite du projet de certification et l\u2019am\u00e9lioration continue du syst\u00e8me.<\/p>\n\n\n\n

4. L\u2019approche processus<\/strong>
La norme ISO 9001 exige que l\u2019activit\u00e9 de l\u2019entreprise soit d\u00e9compos\u00e9e en processus. L\u2019information est optimis\u00e9e, chaque processus est pilot\u00e9 par un responsable qui devra d\u00e9montrer l\u2019am\u00e9lioration continue de ce processus. Chaque processus doit \u00eatre ensuite mesur\u00e9 et analys\u00e9 r\u00e9guli\u00e8rement (indicateurs). Les pistes d\u2019am\u00e9lioration sont identifi\u00e9es et remont\u00e9es \u00e0 la direction. La certification d\u2019un syst\u00e8me de management de la qualit\u00e9 permet aussi une meilleure rentabilit\u00e9 par la ma\u00eetrise des processus.<\/p>\n\n\n\n

5. L\u2019approche syst\u00e8me du management<\/strong>
L\u2019efficacit\u00e9 et l\u2019efficience d\u2019une organisation d\u00e9pendent d\u2019une approche syst\u00e8me des activit\u00e9s.\u00a0La certification ISO 9001\u00a0donne un cadre op\u00e9rationnel pour une approche syst\u00e9mique des activit\u00e9s de l\u2019entreprise.<\/p>\n\n\n\n

6. L\u2019am\u00e9lioration continue (ou roue de Deming)<\/strong>
Le principe est de collecter l\u2019exp\u00e9rience acquise, gr\u00e2ce \u00e0 l\u2019analyse de l\u2019ensemble des r\u00e9sultats du syst\u00e8me, des processus, des produits obtenus et de se fixer ainsi de nouveaux axes d\u2019am\u00e9lioration.<\/p>\n\n\n\n

7. Proc\u00e9dure de d\u00e9cision bas\u00e9e sur des faits<\/strong>
Les d\u00e9cisions efficaces se fondent sur l\u2019analyse logique des donn\u00e9es et des informations (indicateurs).<\/p>\n\n\n\n

8. Des relations fournisseurs mutuellement b\u00e9n\u00e9ficiaires<\/strong>
Elles permettent d\u2019augmenter les capacit\u00e9s des deux organismes \u00e0 cr\u00e9er de la valeur.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Temps de lecture\u00a0: <\/span> 2<\/span> minutes<\/span><\/span>La norme ISO 9001 d\u00e9finit des exigences pour la mise en place d\u2019un syst\u00e8me de management de la qualit\u00e9 pour les organismes souhaitant am\u00e9liorer en permanence la satisfaction […]<\/p>\n","protected":false},"author":4,"featured_media":225,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ub_ctt_via":"","_uag_custom_page_level_css":"","fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[34],"tags":[22,41,14],"class_list":["post-224","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conformite","tag-cadre-legal-reglementaire","tag-certifications-et-normes","tag-politique-achat-responsable"],"featured_image_src":"https:\/\/pages.b-reputation.com\/wp-content\/uploads\/2024\/05\/principes-fondamentaux-de-la-norme-iso-9001.png","author_info":{"display_name":"Margaux Blanc","author_link":"https:\/\/b-reputation.com\/fr\/blog\/index.php\/author\/mblanc\/"},"yoast_head":"\nLes 8 principes fondamentaux de la norme ISO 9001 - B-REPUTATION<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/b-reputation.com\/fr\/blog\/index.php\/2022\/11\/21\/les-8-principes-fondamentaux-de-la-norme-iso-9001\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les 8 principes fondamentaux de la norme ISO 9001 - B-REPUTATION\" \/>\n<meta property=\"og:description\" content=\"Temps de lecture\u00a0: 2 minutesLa norme ISO 9001 d\u00e9finit des exigences pour la mise en place d\u2019un syst\u00e8me de management de la qualit\u00e9 pour les organismes souhaitant am\u00e9liorer en permanence la satisfaction […]\" \/>\n<meta property=\"og:url\" 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